Ever since AI made its debut in customer service with ELIZA, a chatbot in the mid-1960s, contact centers have embraced this revolutionary technology to enhance their operations. AI in customer…
In the dynamic digital world, maintaining privacy, ensuring security, and accessing geo-restricted content has become increasingly crucial. One technology that’s quickly emerging as a…
Most organisations are moving to automated software testing to optimise processes. If we compare manual testing, automated testing allows you to check much faster…
Migrating critical systems and data to the cloud offers immense strategic value, from reduced costs to greater agility and innovation. But realizing these benefits…
In the dynamic realm of Information Technology (IT), the integration of cutting-edge technologies has become imperative for businesses striving to stay competitive and relevant.…
We’re diving into a topic that’s all about making your efforts count – Return on Investment (ROI) in email marketing. Imagine you’re baking a…
In the fast-paced world of technology, safeguarding our homes and businesses has taken a front seat. But with the myriad of options available in…
Laptops have become one of the most important tools we use, be it for school, work or entertainment. The same can also be said…
Electronic Data Interchange (EDI) is the electronic exchange of business data between organizations utilizing a normalized design. A standard business process that permits business-to-business…