With a digital solution, rostering is a much quicker process. Managers can update requirements in real time, and employees can swap shifts whenever it suits them, eliminating confusion or miscommunication around who takes what.

You can design your shift templates for exporting purposes in addition to the ones we load into our system.

Skill Mapping

It’s important to know what your teams are good at and where there might be gaps in their skills. By visualizing and identifying existing skill sets, you can redistribute talent to create a flexible workforce that adapts to challenges.

When your team members have skills matching the role’s requirements, it boosts job satisfaction and engagement, psychological safety, productivity, and retention. This is because employees are motivated by the opportunity to learn and grow in their roles, helping them see a clear path to career progression within your organization. Navigate https://tools4ever.com to learn how it can help you manage your employees. By identifying gaps in your skills, you can plan for future needs and recruit new team members. Skills mapping can also help you prioritize training and development programs for your team, ensuring they align with your goals and business needs. It also helps identify employees ready for leadership roles, allowing you to develop them before they leave your company.

Auto Rostering

Auto Rostering is a smart feature designed to handle the strain of complex staff rostering. Using machine learning to proactively re-create your shifts while considering complex constraints and restrictions will get the right people in the right place at the right time.

In addition, it will consider current capacity, planned sporting events, seasonal fluctuations and other factors to determine projected labor demand, ensuring that your organization has the workforce needed. This takes the burden off your people teams, constantly looking for cover and managing sickness absences and removing the risk of compliance issues from lack of suitable replacements.

Shift Swapping

Managers are often hesitant to allow shift swapping because it creates opportunities for excessive labor budgets and labor costs to get out of hand. However, if employees can swap shifts they do not work on, it can save them from leaving their jobs due to unexpected life events.

When employees want to drop their shift, they view their schedule in the mobile app, find the change they want to swap out and click the “drop” button. This gives employees the flexibility to swap out shifts when needed while also allowing managers to set deadlines for when a change can be dropped.

The system will automatically fill the dropped shift with another shift that needs to be covered by employees with the required skill set and qualifications. This ensures no wage/skill gaps occur while allowing employees to swap shifts.

Shift Templates

Whether your customer service team provides 24/7 support or a more traditional day- and night-shift model, it’s important to rotate shifts for agents to keep them at their peak performance. This also helps reduce burnout and allows agents to gain experience in new roles or time zones.

A shift template defines a work pattern, including the day’s start and end times and the shift’s length. Shift templates can also be filtered by business unit, position, or availability preference, including shift activity types.

A shift template is a set of instructions that tells our algorithm what shifts to create. A shift template with multiple schedule types can contain different guidelines for each class. For example, a shift template with the “Normal 40” and the “Normal 10” schedule types can be used. Shift templates are not reusable for each employee.

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